Make sure your IOS is fully charged. Do not have your Cords Of Steel charging cord plugged into your IOS when performing updates. Once you have verified your device has 75% charge or more, unplug your Cords Of Steel charging cord, then check to see if there is an update that needs to be done on your device. If so, please allow the update to fully complete before trying the cord again. If no update is needed, try rebooting the device (with your charging cord unplugged from device) and try the cord again. Last thing to check is if your power brick is working properly. Please try a different power brick and make sure to test the USB-A side that plugs into power brick by plugging the cord in both ways making sure the USB-A is firmly pressed in the power brick each way.
No, We offer a limited lifetime warranty. This means we cover manufacturing issues only. If you try to tow your vehicle with the cord and it breaks, that’s on you. 🙂
Cords of Steel does not allow customers to upgrade/change their cord type with a warranty claim..
Cords of Steel will need the following information from you:
1. Your First and Last name
2. Your business email address
3. Physical Billing and Shipping address (we cannot ship to PO Box)
4. State Tax ID (VAT in Europe) (you will enter this after your account is approved).
You must confirm your account via email before your account will be approved.
You must order a minimum of 30 cords per order to receive wholesale pricing. Each order must meet the minimum requirements unless otherwise negotiated with Cords of Steel.
Your account is still under review. We will notify you by email once your account is approved.